While these reports will concern people awaiting refunds, we will continue to take all possible action to get people the money they are owed.”Ī claims process for all customers awaiting refunds will be put in place shortly by the TTA. The watchdog said: "We are monitoring the situation and are seeking further clarification. The CMA said it continues to monitor the situation and will take action to claw back the money owed by Truly Holdings. The CMA is in the process of taking Truly Holdings to court over a failure by the company to fully refund those who had holidays cancelled due to the pandemic. +3 Frustration: Hundreds of customers are still waiting for their refund from Teletext Holidays Aside from not receiving a refund, others have claimed they are struggling to get in touch with. The TTA said refunds could up to 12 weeks to be processed.
To claim your refund for your Alpharooms booking you will need to file a refund request and provide proof of payment and any reference numbers. The TTA said all customers with an Alpharooms accommodation-booking have been contacted and offered a refund.
Teletext Holidays stops taking new bookings as fears of its collapse grow - your rights Lead Passenger Name: Email Address (supplied at the time of booking): Teletext Booking Reference: Departure date: Request type: Please select. (a)the number of persons enrolled for the package is smaller than the minimum number stated in the contract and the organiser notifies the traveller of the termination of the contract within the period fixed. We will contact you via the telephone number or email address supplied at point of booking. (1) The provisions of this regulation are implied as a term in every package travel contract.
#Teletext holidays number update#
The Mirror has contacted Truly Holdings for a comment and will update this story shortly. the person that made the initial booking) to submit a request. It is also understood that Teletext Holidays is no longer taking new bookings, although it will honour existing holidays.Īny future bookings made via Alpharooms will not be fulfilled. Travel giants Teletext Holidays and Alpharooms have entered liquidation (Image: PA) Teletext Holidays and Alpharooms have collapsed into administration. The TTA, a trade body, confirmed that directors at Truly Holdings, which owns both firms, “sought the appointment of liquidators” after the company was pulled up by the UK’s competitions watchdog for failing to pay out millions in refunds for holidays cancelled due to pandemic restrictions. It is understood that Robert Cundy and Bijal Shah of Edge Recovery and Insolvency Practitioners were hired by Truly Holding a week ago to manage the company's closure.Įntering liquidation means the company has effectively run out of money - any remaining funds will now be used to pay the people it owes money to. Truly Holdings, which owns both firms, has ceased trading, according to the government's insolvency database. The administration, which affects more than 4,000 holidaymakers, comes after the Travel Trust Association (TTA) revoked the memberships of Teletext and Alpharooms on Friday on the back of financial concerns. Travel giants Teletext Holidays and Alpharooms have entered liquidation – in a move that could affect tens of thousands of holidaymakers still waiting on refunds from the start of the Covid outbreak.
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